Shipping Policy

Orders are processed Monday-Friday (excluding holidays) at the end of each business day. Orders placed after 5 pm ET begin processing the next business day.

Business Hours

Outplay’s business hours are from 9am – 6pm EST.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

Shipping Methods

All U.S. shipments will be shipped FedEx Ground, unless you specify 2-Day delivery or overnight delivery, which will incur separate charges not included in our free shipping offers. Orders are processed Monday – Friday, excluding holidays. If your merchandise total exceeds $100 (excluding tax), domestic ground shipping is on us (free). Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Once your order is processed and is ready to ship, you will receive a shipment confirmation email with your shipping information and tracking number. To track your package, please visit FedEx.com, a link is also provided in the email. FedEx 2-Day and Overnight orders received by 4pm Eastern Time typically ship same business day (Mon-Fri) 2-Day and overnight shipping orders placed on Fridays will not be guaranteed for a Saturday delivery.

International Shipping

All international shipments will be sent via FedEx International (International orders have a surcharge) or USPS International shipping, unless otherwise authorized. You will receive a shipment confirmation email with you tracking information.

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Outplay is not responsible for any custom fees, delays, or confiscations. We are unable to mark items as “gifts” or “sample” in order to lessen duty charges.

Outplay is not responsible for shipping delays caused by the shipping company.